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Project Solution provides a variety of assisted support services to meet your requirements. Learn how to get the right support for your Microsoft product. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract.


Single Incident (Standard)

An incident is defined as a single support issue and the reasonable effort to resolve it. An incident will be deemed resolved if the query is answered, issue is resolved or a work-around provided. If the query relates to product working as designed then this will be deemed to have been resolved. Professional Support incidents focus on troubleshooting a specific problem, error message, or functionality that is not working as intended or designed. Supported products include current (in-lifecycle) versions of Microsoft SharePoint, Project Server and Custom Solutions developed by us.









Price

  To Purchase

Business Hours

   To Submit Incident

Professional Support

Single Incident Standard

£175 + VAT


9:00 AM – 5:30 PM
Monday to Friday,
excluding Public Holidays


Get Started
Payment Options

Technical Support Options

Choosing the right Option?

Business-critical Incident and after-hours support is available for £375 + VAT per incident and provides support only for

business-critical issues. Service is available after business hours, on weekends, and during public holidays. To purchase this support option, please contact us.


Annual Contract

A range of remote technical support options available from Project Solution are listed below for environments with up to two Web/App Servers;


Option (1) - Adhoc Technical Support (Bronze)


Option (2) - All Inclusive Technical Support (Silver)


Option (3) - All Inclusive Technical Support & Administration (Gold)


Option (4) - Custom Solution/Development Technical Support & Maintenance (Custom)


To discuss your specific requirements for larger environments with more than two Web/App Server, please contact Customer Support support@projectsolution.com.


To purchase this support option, please contact us.

Note: Choose payment option without VAT for users outside of UK and EU.